Deliveries and returns
I. DELIVERY TERMS OF GOODS OR DIGITAL CONTENT
1.1 The place of fulfillment of the service is specified by the Customer at the stage of placing the Order, to which the Seller undertakes to deliver the Goods or Digital Content recorded on a tangible medium through entities providing transport, courier or transport services.
1.2 The purchased Goods or Digital Content recorded on a tangible medium will be delivered to the place of fulfillment of the service referred to in section 6.1 via entities providing transport services or by specialized car transport, by courier or to a parcel locker indicated by the Customer.
1.3 The benefits and burdens related to the purchased Goods or Digital Content and the risk of accidental loss or damage to the Goods or Digital Content are transferred to the Customer upon delivery of the Goods or Digital Content at the place of fulfillment.
II. OTHER TERMS AND CONDITIONS OF PURCHASE
2.1 In the case of purchases concluded with the Oem24 Sp. z o. o. excludes its liability for damages for delays and delays in the delivery of the Goods or Digital Content.
2.2 In the case of purchases made with the Entrepreneur Oem24 Sp. z o. o. excludes its liability for damages for lost profits.
2.3 The costs of collecting the Goods or the Digital Content recorded on a tangible medium, including the costs of unloading from the means of transport, are borne by the Customer.
III. RIGHT OF WITHDRAWAL FROM THE PURCHASE
3.1 The Seller, on the basis of a unilateral decision, may grant the Customer the right to withdraw from the purchase/sale of the Goods without giving any reasons if the Procedures listed in Section 3.2.1 have not been fully approved. On granting the entitlements, the customer is informed in direct contact.
3.2 The right to withdraw from the purchase after acceptance of the offer does not apply to:
3.2.1 Goods whose purchase is not possible by adding them to the Basket in the Online Store, but only as a result of receiving a separate Offer from the Seller in response to the Customer’s Inquiry,
3.2.2 goods covered by the promotion or being a prize in the promotion, in relation to which the right to withdraw from the contract will be excluded by the Seller in the description of the conditions of the given promotion,
3.2.3 Goods used in any way, damaged or soiled Goods or whose packaging is damaged or soiled.
3.3 The return of the Goods is at the Customer’s expense.
IV. RETURN OF CLAIMED GOODS
4.1 In the case of returning the Goods complained about, the Seller returns to the Customer all payments received from the Customer, including the costs of delivering the Goods (except for additional costs resulting from the method of delivery chosen by the Customer other than the cheapest usual method of delivery offered by the Seller), immediately and in any case not later than 30 days from the date on which the Seller was informed about the Customer’s decision to exercise the right to withdraw from the Agreement. The Seller will refund the payment using the same payment methods that were used by the Customer in the original transaction, unless the Customer expressly agreed to a different solution; in any case, the Customer does not incur any fees in connection with this return.
4.6.2 If the Seller has not proposed to the Customer that he will collect the Goods himself, the Seller may withhold the reimbursement of the payment until receipt of the Goods or until the Seller is provided with proof of its return, depending on which event occurs first.
4.6.3 The Customer should send back or hand over the Goods to the Seller immediately, and in any case not later than 7 days from the date on which the Seller was informed about the return of the Goods. The deadline is met if the Customer sends back the Goods before the expiry of the 14-day period. The address for returning the Goods is determined each time through direct contact with the Seller.
4.6.4 The Customer bears the direct cost of returning the Goods. The amount of these costs, if the Goods, due to their nature, cannot be sent back by regular mail, is estimated at a maximum of PLN 662.65 (including VAT).
4.6.5 The Customer is only liable for a decrease in the value of the Goods resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Goods.